Frequently Asked Questions
Quick answers about quoting, online ordering, accounts, shipping, payment methods, tax-exemption, and more when buying from Krayden.
How to get a quote?
Quotes can be handled through your online account.
If you do not have an account, please create one for a curated experience including:
- Custom Quoting
- Self-Service Order Tracking
- Invoice Recall of Past Orders
How can I place an online order?
If you are a new customer, you will need to create an account to place an order. Click "Login" in the top right corner and create an account. Once you are logged in, you can search for any product in our catalog using the search bar at the top of the page. When you find the correct product, click "Add to Cart".
When you are done shopping, click "My Cart" in the right-hand corner. This will show you everything in your cart. When you are ready to complete the purchase, click the "Checkout" box, fill in the required information, and click "Place Order". Once the order is complete, you will receive a confirmation email.
How can I place an international order?
To place an international order, please contact a Krayden representative at orderdept@krayden.com.
How can I place an order for a product not online?
Please contact a Krayden representative at orderdept@krayden.com for products not available online.
Can I checkout as a guest?
If you are a new customer, you will need to create an account to place an order. This guarantees the best experience with you and Krayden.
Click "Login" at the top right corner and fill out the form. Creating an account will allow you to:
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your wish list
Status of my order?
Order status is available through Your Account / Order Shipments. Products are usually shipped separately depending on inventory. Therefore, some orders will have separate tracking numbers, which will be displayed in the Order Shipments page as products move from Pending category to Shipped.
When is my order shipping?
Krayden ships items as soon as they become available. Shipment and delivery schedules may be affected by regional and federal holidays. Given uncertainties in product availability and circumstances outside our control (supply chain, weather, etc.), we cannot guarantee exact shipping dates.
When placing an order, you should receive an email confirming your order shortly after completing your transaction. If you do not receive the email, please check your spam or junk folder.
How do I order from a specific company account?
Login to "My Account". Once logged in, the Dashboard page will open automatically. Company accounts will display with Name, Admin, and Email Address. Select the proper account and click "BEGIN COMPANY SESSION".
This will allow you to navigate the website and purchase under a specific email/company sector. Identity is indicated by the gray banner across the website. Once purchasing is complete, click "END COMPANY SESSION" on the gray banner from any window. You will then be redirected to the dashboard. From here you can "BEGIN COMPANY SESSION" with another account or click the "My Account" icon and select "Log Out" from the drop-down menu.
What payment types do you accept?
Approved methods of payment on orders shipping and billing inside the United States include:
- VISA
- MasterCard
- AMEX
- All transactions occur via our secured online checkout process.
What's my tracking number?
Tracking information can be found in your account in the top right corner. Click "My Account" and then click "Order Shipments". Once a SKU has moved from Pending to the Shipped column, the tracking number will be available.
How can I place a tax-exempt order?
If you are a new online customer, please contact customer service at orderdept@krayden.com for assistance in registering your tax-exempt status. Existing customers already registered will have their exemption applied.
Can I cancel an order?
Please contact customer service at orderdept@krayden.com for assistance in cancelling an existing order. Fees may apply.
How do I update my password?
You must be logged in to change your password. Navigate to the "My Account" icon at the upper right-hand corner. Once you click "My Account" a drop-down menu will appear. Click "Account Settings", where you can change your password. Update your password, then click "Update Settings" towards the bottom of the page.
How do I update my name/personal info?
You must be logged in to change your info. Navigate to the "My Account" icon at the upper right-hand corner. Once you click "My Account" a drop-down menu will appear. Click "Account Settings", where you can update your information such as your name and addresses. Make your changes, then click "Update Settings" towards the bottom of the page.
How do I see my order online?
Any order placed with Krayden US can be seen in our online portal (whether you called, emailed a PO, or placed it online). After you login, under your dashboard you can see order history, purchase history (item level), open invoices, expected shipments, and more.
If you are having difficulty logging in, please call 800-448-0406 and select option 4 for website assistance.
